Appendix H: ActiveSync
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Microsoft ActiveSync allows you to connect your mobile device (handheld) and desktop computer using a cable, cradle, or infrared. Once ActiveSync is working properly, PocketSurvey can install the mobile software, send questionnaires to your handheld and receive data back to you desktop computer.

ActiveSync is a Microsoft program and is therefore supported by them or your hardware supplier. If you experience any problems with ActiveSync please contact Microsoft directly or your hardware supplier.

Most problems with ActiveSync are because it fails to communicate with your handheld. Below are some tips for you to follow if you are tearing you hair out!

Warning

This clash of computer names can be one of the most common problems users experience when using multiple handhelds or multiple desktop computers.

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